Faq - Buy

Manage all your internal processes with Buy


In the My Historic module; access the Orders option, view all orders that will be listed;

  • You can sort by "Last created date" or "First created date".

  • You can also search by Order Status.

  • You can identify New Orders Waiting to be Accepted, Updated Orders Waiting to be Accepted, and Orders Accepted on the home panel.

  • If you want to check the orders received by your company, navigate to My To-Dos > Orders:

  • Just below you will find the available orders in a list and if you want to download the orders, select it through the selection box and click on Download the order.


If the order has been sent by your customer through Follow up, when searching for the order, click on it and in the Items panel, select the Follow up tab > click on the link in the Description column;


In the FUP DETAILS Panel, you can view the entire progress of the order.

Updating your order with Follow-UP can be done in two ways:

Go to: My To-Dos > Orders;

After displaying the order list, click on the desired order;

When opening the order, in the Items panel, select the Follow-up tab and click on the Complete step link, to carry out the step the order is in and update to the next step.

If you wish, you can also update the Tracking step of your order in My historic > Follow-up;

Click on the item code and in the Current Situation panel, verify that in the Responsible field your company is designated as responsible for the stage the order is at.

After confirming that your company is responsible for the pending step to be updated, click the +Actions button and complete the step you want to update.

To archive orders, navigate to My Historic > Orders, scroll the mouse cursor down until you see the order list;

Select the orders you want to archive and click on Archive Orders;

The Pop-Up message will be displayed and after its confirmation the order will be archived.

Note: After you archive the list orders, they will not be displayed in the standard search.

To view the archived orders, it is necessary to consult them through the Advanced Filter and then select the option > View archived orders.

To unarchive the order, simply select the desired order and click on the link > Undo archiving


If you want to use the actions in the Download the order and Accept list, just follow the same procedure, selecting the order and clicking on the desired link.

  • Returned - Supplier: Returned by Supplier (and available for edits);

  • Approved - Waiting accept: New order, whose supplier has not yet accepted;

  • Approved - accept: Approver has already accepted;

Navigate to My To-Dos > Orders > Order Lists which will be displayed at the bottom of the screen, pending and click on the desired order.

If you would like to see more information about the item, click on its ERP Code, a # followed by a number.

After reviewing all required information, click Reject or Accept


In the Accept Order popup, enter your referral code, if any; and a comment, if necessary.

Just below, you will find the available orders in a list and if you want to Download orders, select it through the selection box and click Download Order.

Important: When attempting to accept the order, if it is a Follow Up order, go to the Items panel > Select the Follow Up option > Select the desired order > click the Complete Step link to complete the acceptance step.

If you wish to return, after clicking on the respective button, you must inform the reason for the return and include a comment. Finally, click Confirm to complete the action.

If you wish, you can accept multiple orders in the received orders list, select the orders you want to accept and click the link > Accept.

If all selected orders are in Pending Acceptance status, a popup will appear to add a comment and click Confirm.


Follow up



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