Faq - Orders

To accept or decline an order, simply follow the instructions below:

Navigate to My To-Dos > Orders > Order Lists which will be displayed at the bottom of the screen, pending and click on the desired order.

If you would like to see more information about the item, click on its ERP Code, a # followed by a number.

After reviewing all required information, click Reject or Accept

In the Accept Order popup, enter your referral code, if any; and a comment, if necessary.

Just below, you will find the available orders in a list and if you want to Download orders, select it through the selection box and click Download Order.

If you wish to return, after clicking on the respective button, you must inform the reason for the return and include a comment. Finally, click Confirm to complete the action.

If you wish, you can accept multiple orders in the received orders list, select the orders you want to accept and click the link > Accept.

If all selected orders are in Pending Acceptance status, a popup will appear to add a comment and click Confirm.

To locate an order, follow the steps below:

Access the My History > Orders tab, scroll the mouse cursor down and view all the orders that will be listed;

• It is possible to search for orders by Code or Title;

• You can also search by order status.

• If you want to check the orders received by your company, navigate to My To-Dos > Orders:

• Just below you will find the available orders in a list and if you want to download the orders, select it through the selection box and click on Download the order.

In the FUP DETAILS Panel, you can view the entire progress of the order.

To archive orders, follow the steps below:

Navigate to My Historic > Orders, scroll the mouse cursor down until you see the order list;

Select the orders you want to archive and click on Archive Orders;

The Pop-Up message will be displayed and after its confirmation the order will be archived.

To view the archived orders, it is necessary to consult them through the Advanced Filter and then select the option > View archived orders.

To unarchive the order, simply select the desired order and click on the link > Undo archiving

If you want to use the actions in the Download the order and Accept list, just follow the same procedure, selecting the order and clicking on the desired link.

The statuses in the orders tab are:

• Returned - Supplier: Returned by Supplier (and available for edits);

• Approved - Waiting accept: New order, whose supplier has not yet accepted;

• Approved - accept: Approver has already accepted;

To accept a follow request, follow the instructions below:

Navigate to My Historic > Follow-Up > scroll down and the list of items will be displayed, locate and click on the desired order.

In the list that will be displayed at the bottom of the screen, locate the desired order and click on the link in the "Code" column.

In the Current Status panel, click + Actions > Accept.

If you wish, you can accept orders through the My To-Dos > Orders:

Roll the mouse cursor down, select the request in the checkbox and the option Actions in List > Accept.

So that it is possible to complete the steps of your order if it has Follow-UP go to My To-Dos > Orders;

After displaying the order list, click on the desired order;

When opening the order, in the Items panel, select the Follow-up tab and click on the Complete step link, to carry out the step the order is in and update to the next step.

If you wish, you can also update the Tracking step of your order in My historic > Follow-up;

Click on the item code and in the Current Situation panel, verify that in the Responsible field your company is designated as responsible for the stage the order is at.

After confirming that your company is responsible for the pending step to be updated, click the +Actions button and complete the step you want to update.

For orders with Monitoring, in case of refusal it is necessary to create a pending issue. This way the customer will identify the response to the order as Refused.

Access My To-Dos > Order

And click on the ERP Code of the desired order

Navigate to the Items panel, select the Follow-up.

Select the Follow-up, select the desired item, click on the "Open occurrence" option > select the occurrence type.

Enter a comment and click the Save button;

To open a pending order for the desired order, go to My Historic > Follow-up, click on the desired order code.

Click on the desired order code > Navigate to the Occurrences panel (Bottom part of the screen), Click ""+ Create Occurrence"" (right side of the screen) > Then select the type of Occurrence.

Enter a comment and click the Save button;

According to the options applied to this pending order, the customer will analyze the necessary actions in the order, such as cancellation.

Navigate to My To-Dos> Select the desired order

Check the Reference Documents panel and click on the Measurements > Create SES;

On the "New Measure" page in the General panel, fill in the fields like Title and the user Responsible.

The user will be responsible for validating the measurements, and may be the contract manager or inspector;

In the SES Period panel, add the period your measurement covers.

In the Items panel, select a group of items for your measurement. You will be able to choose specific items within the selected item group.

Once complete, click Save and view the order items to be measured.

To exclude items from measurement, click the box to the left of the order and click Exclude.

In column "Qty. Measure", enter information about the measured service. Then go to "Final Measurement" and select:

• Yes, to confirm this measurement as Final Measurement;

• No, if you want to define this measurement as Final Measurement.

Use the Attachments and Comments panels to add supplemental data to the measurement.

If you want to change the visibility of the attachment and the comment, click on the combo to define whether it will be "Public" or "Private".

In the “Monitoring” panel, changes in the status of the measurement and the users responsible for the changes will be recorded.

At the end of the operation, click on Save, to save the changes in the measurement, or Send, to send your measurement."