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Nimbi Support
🥇 Benefits for suppliers: fast quick via WhatsApp and exclusive advantages 🥇 ➜] Log in to [Nimbi Platform|https://nim.bi/planosdebeneficiosnimbi], go to Plans & Benefits, choose the ideal plan, and boost your sales..

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  1. Nimbi Support
  2. Nimbi Support

Nimbi Support

  • Customer Service: Monday to Friday from 09:00 to 18:00 - Brasília Time (Except holidays).
  • For Vale suppliers, specialized support is available through the telephone +1 844 3928 535.
Nimbi Network - Suppliers
Issues

If something is not working as expected on the platform, such as errors, slowness, or failures, please contact us through this channel.

To expedite the resolution, please describe the problem with as much detail as possible:

  • Context: where and when the problem occurred (screen, process).
  • Problem description: what you were trying to do and what happened differently than expected.
  • Additional details: error messages, screenshots, approximate time it occurred, and any steps you have already tried.
Required fields are marked with an asterisk*

Obtenha respostas mais inteligentes, carregamento de imagens e de arquivos e muito mais.

Clearly explain what is happening, including details such as when it occurred, in which feature, the steps that led to the issue, and any additional information that can help in analyzing and resolving it.

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