Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Nimbi Support
🥇 Benefits for suppliers: fast quick via WhatsApp and exclusive advantages 🥇 ➜] Log in to [Nimbi Platform|https://nim.bi/planosdebeneficiosnimbi], go to Plans & Benefits, choose the ideal plan, and boost your sales..

Check out our Supplier Help Center!
Click Here!!

  1. Nimbi Support
  2. Nimbi Support

Nimbi Support

  • Customer Service: Monday to Friday from 09:00 to 18:00 - Brasília Time (Except holidays).
  • For Vale suppliers, specialized support is available through the telephone +1 844 3928 535.

Nimbi Network - Suppliers

  • Questions

    SpecifiHere you can get support for any questions about the features of the Nimbi platform.c contact for questions about features

  • Requests

    This is the channel to request changes, register data, or make other configurations on the platform.

  • Issues

    Please provIf something isn’t working as expected in any feature, please contact us through this channel.ide a summary or title for the issue

Powered by Jira Service Management
{"xsrfToken":"722a032b289f48723008f52396dee2b21e923a09_lout","branding":{"id":"6","key":"nbi","name":"Nimbi Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/28","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#051826","headerLinkHoverBGColor":"#051826","headerBadgeColor":"#051826"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9db4594a-de63-453d-8c8c-380c67aa4383/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYjQ1OTRhLWRlNjMtNDUzZC04YzhjLTM4MGM2N2FhNDM4MyI6WyJyZWFkIl19LCJleHAiOjE3NjUyODc0NjAsIm5iZiI6MTc2NTI4Njg2MH0.LeksJYVHDtAs-c_uHHSa8OiVlP_TutB2JZOOiJq8AQo&client=702b3c95-57ac-48b6-bac8-385579991ad9&mode=fit","logoId":"9db4594a-de63-453d-8c8c-380c67aa4383","isLogoAvailable":true,"helpCenterTitle":"Nimbi Support - Ticket Submission","sharedPortalName":"Nimbi Support","userInitialAnnouncementMessageWiki":"<p><a href=\"http://nim.bi/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support Materials from the Support Center. Click Here!</a></p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Nimbi Support - Ticket Submission","sharedPortalName":"Nimbi Support","announcementMessage":"[Support Materials from the Support Center. Click Here!|http://nim.bi/support]","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Suporte Nimbi - Abertura de Chamados","sharedPortalName":"Suporte Nimbi","announcementMessage":"[Materiais de Apoio da Central de Ajuda Nimbi. Acesse Aqui!|http://nim.bi/suporte]\n[Download do eBook \"Canais de Atendimento Nimbi\". Clique Aqui! |https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2671607809/Nimbi%20-%20Abertura_de_chamado_Fornecedor_Padrao.pdf?api=v2]","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Soporte Nimbi - Apertura de Tickets","sharedPortalName":"Atención Nimbi","announcementMessage":"[Materiales de Soporte del Centro de Asistencia al Cliente Nimbi. Haga Clic Aquí!|http://nim.bi/soporte]","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"en-US","portalThemeColor":"#46afe1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fb964606-c371-4a4a-8d12-c54cd6d454cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiOTY0NjA2LWMzNzEtNGE0YS04ZDEyLWM1NGNkNmQ0NTRjZiI6WyJyZWFkIl19LCJleHAiOjE3NjUyODc0NjAsIm5iZiI6MTc2NTI4Njg2MH0.TcyR0YEpIKfCzPBI6GA7pIYXxC7rwZor7T4QvQH2v0s&client=702b3c95-57ac-48b6-bac8-385579991ad9&height=300&mode=fit","bannerMediaApiFileId":"fb964606-c371-4a4a-8d12-c54cd6d454cf","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#46afe1","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"nbi","projectId":10202,"serviceDeskId":6,"name":"Nimbi Support","description":"<ul class=\"alternate\" type=\"square\">\n <li>Customer Service: Monday to Friday from 09:00 to 18:00 - Brasília Time (Except holidays).</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>For Vale suppliers, specialized support is available through the telephone +1 844 3928 535.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"302","name":"Doubts","descriptionHtml":"<p>To help us provide a quick and accurate response, please describe your question clearly and in detail:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Context: In which situation or screen did the question arise?</li>\n <li>Feature or process: What were you trying to accomplish?</li>\n <li>Relevant details: Error messages, screenshots, or steps you have already taken.</li>\n</ul>","callToAction":"Doubts","introHtml":"<p>Here you can get support for any questions about the features of the Nimbi platform.</p>","icon":12636,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12636","groups":[22],"key":""},{"id":"328","name":"Questions","descriptionHtml":"<p>To help us provide a quick and accurate response, please describe your question clearly and in detail:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Context: In which situation or screen did the question arise?</li>\n <li>Feature or process: What were you trying to accomplish?</li>\n <li>Relevant details: Error messages, screenshots, or steps you have already taken.</li>\n</ul>","callToAction":"Questions","introHtml":"<p>SpecifiHere you can get support for any questions about the features of the Nimbi platform.c contact for questions about features</p>","icon":12636,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12636","groups":[88],"key":""},{"id":"305","name":"Problems","descriptionHtml":"<p>To help us identify and fix the issue as quickly and accurately as possible, please describe it in detail:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Context: Where and when the issue occurred (screen, process).</li>\n <li>Problem description: What you were trying to do and what happened differently from what you expected.</li>\n <li>Additional details: Error messages, screenshots, approximate time it occurred, and any steps you have already tried.</li>\n</ul>","callToAction":"Problems","introHtml":"<p>If something isn’t working as expected in any feature, please contact us through this channel.</p>","icon":12638,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12638","groups":[22],"key":""},{"id":"329","name":"Issues","descriptionHtml":"<p>To help us identify and fix the issue as quickly and accurately as possible, please describe it in detail:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Context: Where and when the issue occurred (screen, process).</li>\n <li>Problem description: What you were trying to do and what happened differently from what you expected.</li>\n <li>Additional details: Error messages, screenshots, approximate time it occurred, and any steps you have already tried.</li>\n</ul>","callToAction":"Issues","introHtml":"<p>Please provIf something isn’t working as expected in any feature, please contact us through this channel.ide a summary or title for the issue</p>","icon":12638,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12638","groups":[88],"key":""},{"id":"303","name":"Requests","descriptionHtml":"<p>Attention: To ensure your request is handled quickly and accurately, it is mandatory to submit the completed configuration template. Additionally, please describe your request in full to prevent the ticket from being returned without a solution.<br> \uD83D\uDCD8​​ <a href=\"https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2671607809/Templates%20de%20Setup.zip?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Templates Rede Nimbi</a></p>","callToAction":"Requests","introHtml":"<p>Configuration requests, information registration, etc.This is the channel to request changes, register data, or make other configurations on the platform.</p>","icon":12637,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12637","groups":[22],"key":""},{"id":"330","name":"Requests","descriptionHtml":"<p>Attention: To ensure your request is handled quickly and accurately, please describe it in full to prevent the ticket from being returned without a solution.</p>","callToAction":"Requests","introHtml":"<p>This is the channel to request changes, register data, or make other configurations on the platform.</p>","icon":12637,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12637","groups":[88],"key":""},{"id":"116","name":"Ticket opening","descriptionHtml":"","callToAction":"Ticket opening","introHtml":"","icon":12504,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12504","groups":[],"key":""},{"id":"177","name":"Doubts","descriptionHtml":"","callToAction":"Doubts","introHtml":"<p>Specific contact for questions about features.</p>","icon":12539,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12539","groups":[],"key":""},{"id":"179","name":"Problems","descriptionHtml":"","callToAction":"Problems","introHtml":"<p>Signal and request support in case of any problems when navigating the modules.</p>","icon":12539,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12539","groups":[],"key":""},{"id":"178","name":"Requests","descriptionHtml":"","callToAction":"Requests","introHtml":"<p>Configuration requests, information registration, etc.</p>","icon":12539,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12539","groups":[],"key":""},{"id":"306","name":"Whatsapp","descriptionHtml":"","callToAction":"Whatsapp","introHtml":"","icon":12763,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12763","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Nimbi Network - Customer"},{"id":88,"name":"Nimbi Network - Suppliers"}],"orderMapping":{"22":[302,303,305],"88":[328,330,329]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699277b6-9882-3b57-be28-b2b90c9cc200","appLinkName":"","appLinkUrl":"","spaceKey":"CDA","spaceName":"Central de Ajuda Nimbi","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NBI","serviceDeskId":6,"kbLinkDomainURLs":["https://nimbi-atendimento.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NBI","userLanguageHeader":"\uD83E\uDD47 Benefits for suppliers: fast quick via WhatsApp and exclusive advantages \uD83E\uDD47 ➜] Log in to [Nimbi Platform|https://nim.bi/planosdebeneficiosnimbi], go to Plans & Benefits, choose the ideal plan, and boost your sales..","userLanguageMessageWiki":"<p>Check out our Supplier Help Center! <br> <a href=\"http://nim.bi/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click Here!!</a></p>","defaultLanguageHeader":"\uD83E\uDD47 Benefícios para fornecedores: suporte rápido via WhatsApp e vantagens exclusivas \uD83E\uDD47","defaultLanguageMessage":"➜] Faça login na [Plataforma Nimbi|https://nim.bi/planosdebeneficiosnimbi], acesse Planos e Benefícios, escolha o plano ideal e impulsione suas vendas.\n\n\uD83D\uDCA1Conheça a nossa Central de Ajuda de fornecedores - [Clique Aqui!|https://nimbi-atendimento.atlassian.net/wiki/spaces/CDA/overview]\n\n​\uD83D\uDCD8​​ Download e-book dos Canais de Suporte - [Clique Aqui!!|https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2671607809/Nimbi%20-%20Abertura_de_chamado_Fornecedor_Padrao.pdf?api=v2]","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIwMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyODgwNjAsIm5iZiI6MTc2NTI4Njg2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.tiB9cREYC9TPIo1HrfLIcJYOycXfZ5r4zBQb-qGCCNw","targetCollection":"upload-project-10202","endpointUrl":"https://api.media.atlassian.com","clientId":"702b3c95-57ac-48b6-bac8-385579991ad9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Nimbi Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nimbi-atendimento.atlassian.net/wiki","kbLinkDomainURLs":["https://nimbi-atendimento.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nimbi-atendimento","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"722a032b289f48723008f52396dee2b21e923a09_lout","baseUrl":"https://nimbi-atendimento.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nimbi-atendimento.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"702b3c95-57ac-48b6-bac8-385579991ad9","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"40087355f9094906b47886a6d0a1e94a","siteDefaultLanguageTag":"pt-BR","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nimbi-atendimento.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}