{"xsrfToken":"7806632f1fe554e15704a521fa7e3f61bf595557_lout","branding":{"id":"22","key":"np","name":" Nimbi Private Support","portalBaseUrl":"/servicedesk/customer/portal/22","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/22/27","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#082438","headerLinkHoverBGColor":"#082438","headerBadgeColor":"#082438"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9db4594a-de63-453d-8c8c-380c67aa4383/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYjQ1OTRhLWRlNjMtNDUzZC04YzhjLTM4MGM2N2FhNDM4MyI6WyJyZWFkIl19LCJleHAiOjE3NDQ5MjgzNTYsIm5iZiI6MTc0NDkyNzc1Nn0.e7mWhZ-9caf2lFSgC9dr7wQm_lDd5hwle-ExpcR2KbY&client=702b3c95-57ac-48b6-bac8-385579991ad9&mode=fit","logoId":"9db4594a-de63-453d-8c8c-380c67aa4383","isLogoAvailable":true,"helpCenterTitle":"Nimbi Support - Ticket Submission","sharedPortalName":"Nimbi Support","userInitialAnnouncementMessageWiki":"<p><a href=\"http://nim.bi/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support Materials from the Support Center. Click Here!</a></p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Central de Ajuda Nimbi","sharedPortalName":"Central de Ajuda Nimbi","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Nimbi Support - Ticket Submission","sharedPortalName":"Nimbi Support","announcementMessage":"[Support Materials from the Support Center. Click Here!|http://nim.bi/support]","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Suporte Nimbi - Abertura de Chamados","sharedPortalName":"Nimbi","announcementMessage":"[Materiais de Apoio da Central de Ajuda Nimbi. Acesse Aqui!|http://nim.bi/suporte]\n[Download do eBook \"Canais de Atendimento Nimbi\". Clique Aqui! |https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2671607809/E-book_Canais_Suporte.Fornecedor_pdf.pdf?api=v2]","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Soporte Nimbi - Apertura de Tickets","sharedPortalName":"Atención Nimbi","announcementMessage":"[Materiales de Soporte del Centro de Asistencia al Cliente Nimbi. Haga Clic Aquí!|http://nim.bi/soporte]","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"en-US","portalThemeColor":"#46afe1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fb964606-c371-4a4a-8d12-c54cd6d454cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiOTY0NjA2LWMzNzEtNGE0YS04ZDEyLWM1NGNkNmQ0NTRjZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ5MjgzNTUsIm5iZiI6MTc0NDkyNzc1NX0.qrmhSAdASR1mbjE7Y06cyvffsfhIhVkoLLJpwKNcbRY&client=702b3c95-57ac-48b6-bac8-385579991ad9&height=300&mode=fit","bannerMediaApiFileId":"fb964606-c371-4a4a-8d12-c54cd6d454cf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"22","key":"np","projectId":10810,"serviceDeskId":22,"name":" Nimbi Private Support","description":"<p>Our support is from Monday to Friday from 9am to 6pm - Brasilia Time (Except holidays).</p>","portalBaseUrl":"/servicedesk/customer/portal/22","reqTypes":[{"id":"294","name":"Catalog","descriptionHtml":"","callToAction":"Catalog","introHtml":"<p>Use this channel to request the spot addition of new products to the catalogs available on the Marketplace.</p>","icon":12692,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12692","groups":[74],"key":""},{"id":"297","name":"Private Clients","descriptionHtml":"","callToAction":"Private Clients","introHtml":"<p>Use this channel to ask for help with password reset, requesting reports, questions about product specifications, support with incorrectly delivered material and others.</p>","icon":12705,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12705","groups":[74],"key":""},{"id":"251","name":"Inclusion of Suppliers","descriptionHtml":"","callToAction":"Inclusion of Suppliers","introHtml":"<p>Form to Request Supplier Inclusion in the Private Marketplace.</p>","icon":12687,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12687","groups":[74],"key":""},{"id":"296","name":"Private Suppliers","descriptionHtml":"","callToAction":"Private Suppliers","introHtml":"<p>Use this channel to request help with Orders received, measurements, price discrepancies, inconsistency between the Customer's order and the Nimbi Order, among others.</p>","icon":12720,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12720","groups":[74],"key":""},{"id":"295","name":"Tactical","descriptionHtml":"","callToAction":"Tactical","introHtml":"<p>Use this channel to request project negotiations or immediate purchases of large volumes or to request a price challenge.</p>","icon":12712,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12712","groups":[74],"key":""},{"id":"248","name":"Doubt","descriptionHtml":"","callToAction":"Doubt","introHtml":"<p>Form to ask questions about access and navigation on the Nimbi private.</p>","icon":12545,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12545","groups":[],"key":""},{"id":"255","name":"Product Inclusion","descriptionHtml":"","callToAction":"Product Inclusion","introHtml":"<p>Form to Request Product Inclusion in the Private Marketplace.</p>","icon":12720,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12720","groups":[],"key":""},{"id":"250","name":"Problems","descriptionHtml":"","callToAction":"Problems","introHtml":"<p>Description of inconsistencies in use, errors or problems accessing the platform.</p>","icon":12690,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12690","groups":[],"key":""},{"id":"249","name":"Request","descriptionHtml":"","callToAction":"Request","introHtml":"<p>Form for configuration requests for Nimbi private.</p>","icon":12691,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12691","groups":[],"key":""},{"id":"243","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12697,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12697","groups":[],"key":""}],"reqGroups":[{"id":74,"name":"General"}],"orderMapping":{"83":[295],"74":[296,297,294,295,251]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699277b6-9882-3b57-be28-b2b90c9cc200","appLinkName":"System Confluence","appLinkUrl":"https://nimbi-atendimento.atlassian.net/wiki","spaceKey":"NP","spaceName":"Nimbi Private","spaceUrl":"https://nimbi-atendimento.atlassian.net/wiki/spaces/NP","isServer":false},"labels":[],"projectKey":"NP","serviceDeskId":22,"kbLinkDomainURLs":["https://nimbi-atendimento.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":22,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NP","userLanguageHeader":" Discover Our Help Center","userLanguageMessageWiki":"<p>Ebook com instruções para abertura do chamado: <a href=\"https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2474442794/Abertura_de_chamado_Nimbi_Private.pdf?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download aqui!</a></p>\n<p>Central de ajuda: <a href=\"https://nimbi-atendimento.atlassian.net/wiki/spaces/NP/pages/2474442794/Nimbi+Private+-+Central+de+Ajuda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Acesse Aqui!!</a></p>","defaultLanguageHeader":"Conheça a Nossa Central de Ajuda","defaultLanguageMessage":"Ebook com instruções para abertura do chamado: [Download aqui!|https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2474442794/Abertura_de_chamado_Nimbi_Private.pdf?api=v2]\n\n\nCentral de ajuda: [Acesse Aqui!!|https://nimbi-atendimento.atlassian.net/wiki/spaces/NP/pages/2474442794/Nimbi+Private+-+Central+de+Ajuda]","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5Mjg5NTYsIm5iZiI6MTc0NDkyNzc1Nn0.f1Ig4hEMs1cgi2OL_Pd_5Mnp_NjfgpZBOsUtVKD1w6Q","targetCollection":"upload-project-10810","endpointUrl":"https://api.media.atlassian.com","clientId":"702b3c95-57ac-48b6-bac8-385579991ad9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":295,"projectId":10810,"form":{"name":"Tactical","descriptionHtml":"","callToAction":"Tactical","intro":"<p>Use this channel to request project negotiations or immediate purchases of large volumes or to request a price challenge.</p>","instructions":"","icon":12712,"iconUrl":"https://nimbi-atendimento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12712","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13344","fieldConfigId":"13859","label":"1 - Enter your Tax Registration","description":"No dots, dashes or special characters","descriptionHtml":"<p>No dots, dashes or special characters</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Tático"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13340","fieldConfigId":"13855","label":"1.1 - Name of your company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10101","fieldConfigId":"10203","label":"Origem Chamado","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["19152"],"values":[{"value":"10009","label":"Chat","selected":false,"children":[]},{"value":"10010","label":"Email","selected":false,"children":[]},{"value":"19152","label":"Formulário","selected":false,"children":[]},{"value":"19169","label":"Integração Jira/Cliente","selected":false,"children":[]},{"value":"19494","label":"Live","selected":false,"children":[]},{"value":"19153","label":"Portal","selected":false,"children":[]},{"value":"19495","label":"WhatsApp","selected":false,"children":[]},{"value":"20578","label":"Accenture","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10117","fieldConfigId":"10219","label":"2 - Enter the full delivery address for this request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13496","fieldConfigId":"14048","label":"5 - What is your challenge?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"20242","label":"Negociação para projeto / Negociación para proyecto / Negotiation for project","selected":false,"children":[]},{"value":"20150","label":"Negociar os preços de uma proposta com fornecedor exclusivo / Negociar los precios de una propuesta con proveedor exclusivo / Negotiate the prices of a proposal with exclusive supplier","selected":false,"children":[]},{"value":"20243","label":"Desafio de Preço do Catálogo / Desafío de Precio del Catálogo / Catalog Price Challenge","selected":false,"children":[]},{"value":"20244","label":"Adicionar uma negociação feita pelo Cliente** / Agregar una negociación hecha por el Cliente** / Add a negotiation made by the Client**","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"5.1 - Upload your guiding proposal and the standard inclusion form here","description":"[Click here|https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2474442794/Harmonizador%20Private%201.03.2023.xlsx?api=v2] to download the standard form.","descriptionHtml":"<p><a href=\"https://nimbi-atendimento.atlassian.net/wiki/download/attachments/2474442794/Harmonizador%20Private%201.03.2023.xlsx?api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here</a> to download the standard form.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_13427","fieldConfigId":"13973","label":"Comments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/22/create/295","requestValidateBaseUrl":"/servicedesk/customer/portal/22/validate/295","calendarParams":{"firstDay":0,"date":"2025-04-17T19:09:16-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699277b6-9882-3b57-be28-b2b90c9cc200","appLinkName":"System Confluence","appLinkUrl":"https://nimbi-atendimento.atlassian.net/wiki","spaceKey":"NP","spaceName":"Nimbi Private","spaceUrl":"https://nimbi-atendimento.atlassian.net/wiki/spaces/NP","isServer":false},"labels":[],"projectKey":"NP","serviceDeskId":22,"kbLinkDomainURLs":["https://nimbi-atendimento.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDJiM2M5NS01N2FjLTQ4YjYtYmFjOC0zODU1Nzk5OTFhZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5Mjg5NTYsIm5iZiI6MTc0NDkyNzc1Nn0.f1Ig4hEMs1cgi2OL_Pd_5Mnp_NjfgpZBOsUtVKD1w6Q","targetCollection":"upload-project-10810","endpointUrl":"https://api.media.atlassian.com","clientId":"702b3c95-57ac-48b6-bac8-385579991ad9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}